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Have a Question? We’re Here to Help!

Before reaching out, check our Frequently Asked Questions below. Most common questions regarding digital downloads, 3D printing, and licensing are answered right here.

Frequently Asked Questions

How do I access the latest files I purchased?

You can log in to your account by clicking the profile icon (top right hand corner) and using the email you ordered with.

Once logged in, you'll see your order history and an "Download" button to retrieve your files.

Are updates to the STL packs free?

Yes, all updates to the STL packs are free. To get the latest version, simply log in to your account (using the email you purchased with) and re-download the pack from your order history.

What material do you recommend for printing?

PLA is recommended for nearly all Workspace Hero products. It is the easiest to print and strong enough for a desk setup environment.

Any other material recommendations will be mentioned in the print instructions of your product.

Can you print physical parts for me?

Unfortunately, we do not offer printing services. We recommend using 3D printing services local to your area.

If you want to get started with 3D printing, here are our recommended printers to get started quickly!

Can I request product features?

Absolutely! We love to hear what products and features you would like to see. These are prioritized based on popular demand, so if the item becomes highly requested, we may add it to our future plans.

How do I solve bed adhesion issues?

If you are experiencing issues with parts lifting or failing to stick, please follow these steps in order.

(Note: these recommendations apply to PLA filament and PEI build plates.)

  1. Surface Preparation: Ensure your build plate is thoroughly cleaned (warm water and dish soap or IPA) and completely dry. Fingerprint oils can be a common cause of adhesion failure.
  2. Apply "Brim Ears": For minor lifting at sharp corners, add "Brim Ears" (also known as mouse ears) to the specific areas of the model that are prone to warping.
  3. Utilize a Full Brim: If corners continue to lift, configure your slicer to add a Full Brim around the entire perimeter of the part to increase the surface area contact with the plate.
  4. Plate Rotation & Maintenance: If a large full brim fails to adhere to a clean plate, the PEI surface may be worn or degraded in that specific spot. Try repositioning your model to a different section of the build plate or consider replacing the PEI sheet if it is heavily used.

Because detailed settings vary by machine, we recommend consulting your specific slicer’s documentation for instructions on adjusting brim settings.

Can I 3D print and sell these products?

Yes! Checkout our Commercial License here.

Still Need Assistance?

If you couldn’t find what you were looking for in the FAQ, please use the form below. To help us assist you as quickly as possible, please include:

  • Order Number (if applicable)
  • The specific product you are inquiring about
  • Photos or screenshots if you are having a technical or printing issue

Average Response Time: We typically reply within 24–48 hours (Monday–Friday).